Skip to content
ELIS / OPERATIONS / Q4 2024

Engineering resilient cloud infrastructure for the enterprises that can't afford to go down.

ELIS Data & Cloud designs, migrates, and operates production-grade environments on AWS, GCP, and Azure for CTOs running regulated workloads in finance, healthtech, and logistics. 99.995% measured uptime. 11-minute mean resolution. No outsourced Level-1 triage.

OPS_DASHBOARD / Q4 2024 / LIVE SYNCING
UPTIME — AWS
99.997%
measured, 92 days
UPTIME — GCP
99.994%
measured, 92 days
UPTIME — AZURE
99.996%
measured, 92 days
MTTR — INCIDENT-TO-RESOLUTION (LAST 90D) 10m 38s
SepOctNovDec
n=412 tickets · 180 production systems · follow-the-sun NOC
§01 / SERVICES

Three ways ELIS plugs into your platform team.

Whether you are dragging a regulated estate off a data center, running a 24/7 NOC for a critical workload, or hunting a seven-figure overspend in your AWS bill — there is one engagement that fits your current bottleneck.

01 · MIGRATE

Lift, refactor, and replatform regulated workloads without a freeze.

AWS Migration & Modernization Competency since 2018. We move core systems on live traffic using blue/green cutovers, dual-write reconciliation, and rollback gates that you sign off on — not us.

  • Zero-downtime cutover playbooks
  • Dual-write & reconciliation frameworks
  • Compliance-preserving architecture reviews
See migration engagements →
02 · OPERATE

A 24/7/365 follow-the-sun NOC staffed by senior engineers — no Level-1 triage.

Every ticket is owned by a cloud engineer with at least eight years of production experience. Austin, Toronto, Berlin, and Singapore hand off cleanly across four time zones. Mean time to resolution: 11 minutes, measured.

  • Senior-only ticket ownership
  • Four-region follow-the-sun coverage
  • SLOs written into the SOW, not the marketing page
See managed operations →
03 · OPTIMIZE

Find the seven-figure overspend hiding in your reserved-instance and egress bills.

A 90-day FinOps engagement that produces a measurable 67% average reduction in cloud spend — documented across 240+ customers. Reserved instances, savings plans, right-sizing, and architectural re-patterning, written into one roadmap.

  • Reserved instance & savings-plan rebalancing
  • Architectural cost re-patterning
  • FinOps dashboards wired into your platform team
See FinOps engagements →
§02 / MEASURED SLAS — Q4 2024 OPERATIONAL REPORT

Numbers from the report, not from the sales deck.

Every figure below is drawn from the Q4 2024 ELIS Operational Report across 180+ managed production systems. We do not round up.

99.995%
MEASURED UPTIME
Across 180+ production environments · Q4 2024 SLA report
10m 38s
MEAN TIME TO RESOLUTION
Incident-to-resolution, last 90 days · 4.3× faster than MSP median
67%
AVG. CLOUD SPEND REDUCTION
Within first 90 days, documented across 240+ FinOps engagements
180+
PRODUCTION SYSTEMS OPERATED
Finance, healthtech, and logistics workloads in production today
§03 / COMPLIANCE

One compliance engagement. Six frameworks. Written into the architecture from day one.

Our in-house compliance desk co-authors your controls and evidence pipeline from the first kickoff. Procurement teams stop asking for the same SOC 2 packet three months in a row.

SOC 2 Type II
Issued 2017 · Re-attested annually
HIPAA
BAA-ready · Healthtech deployments
PCI-DSS
Level 1 service provider · Card-data environments
ISO 27001
ISMS certified · Information security management
FedRAMP Moderate
3PAO assessed · U.S. public-sector workloads
GDPR / DPF
Cross-border data transfer · EU + UK
AWS Premier Tier Partner
since 2018 · 14 Competencies incl. Financial Services, Healthcare, Migration & Modernization
GCP Service Partner of the Year
North America · Google Cloud Partner Summit 2023
Microsoft Azure Expert MSP
Re-certified fifth consecutive year · 2024
§04 / WHY ENTERPRISE PROCUREMENT SHORTLISTS ELIS

Four reasons we survive enterprise procurement.

01 — Senior-only NOC

Every ticket is owned by a cloud engineer with a minimum of eight years' production experience. No outsourced Level-1 triage. No offshore hand-off to a queue you've never seen.

02 — Named partner tiers

AWS Premier Tier Partner since 2018. GCP Service Partner of the Year, North America, 2023. Microsoft Azure Expert MSP, re-certified for the fifth year in 2024.

03 — ELIS-Forge open source

Published the open-source reference architecture for zero-downtime Kubernetes rollouts. 38,000+ downloads on GitHub. Battle-tested inside our own production fleet.

04 — Founder-led bench

Founded in 2014 by two former Netflix and Google SREs. 140 employees as of January 2025. Inc. 5000 four years running (2021–2024). Featured in the Wall Street Journal Cloud 100, 2022.

§05 / FROM THE BENCH

"A managed service that hands your ticket to a Level-1 contractor at 2 a.m. is not a managed service — it is a phone tree. Every escalation that reaches your engineering team is a failure of the partner you hired. We staff the bench so that escalation never happens. The principal on the call is the principal who architected your environment."

Devon Marais
Principal Cloud Engineer · ELIS Data & Cloud · 14 years at Netflix & Google SRE before joining in 2016
Book Your Architecture Review 30 minutes with a Principal Cloud Engineer · no sales engineer in the room.